What happens if I get orders but I can’t cook them?
It is a day in advance, it’s absolutely fine, although you may want to consider customer satisfaction. The best thing to do is, deactivate your profile for the days you can’t cook in advance so, you don’t receive orders or leave anyone dissatisfied. If you cancel on the day, this may reflect poorly on you unless the cause is genuine, in which case we will be all supportive to help you with a problem you may be faced with.
Problems and obligations do crop up, so we understand if you may find a day where you struggle to service a delivery.
There are two scenarios:
If you cancel before the delivery day, then there is no problem. You might get a few aggrieved customers so tread carefully!
If you cancel on the delivery date, then we give you a Frecibo strike. However, if your cause is genuine, for example you are ill or someone that you are caring for within your home is ill, or you are bereaved, we will understand and consider this as an emergency, Frecibo will take responsibility to make alternate arrangements for customers who have already places the order. Please try your best to deactivate for the day as soon as you are aware that you cannot operate. Frecibo is happy to cover half your expense on submission of proof (you can appeal for the whole amount by sending us an email, and we will judge the condition before making the decision.)
Two Frecibo strikes and we unfortunately have to bar you from cooking on our platform. We place faith in you, as do our customers, therefore, this procedure is in place to avoid unfair free riding by some people which often leaves everyone unhappy.
Thus, id you know you can’t operate in advance, best to deactivate your menu for those days. Your consumers won’t be able to place any orders and you wouldn’t need to worry about making them unhappy!